Dear Valued Customer,

We would like to inform you about some important steps regarding the status of your server if you receive a Downtime alert:

Example alert:

<pre>[Server Notification 157.90.173.210] [DOWN]

PING 157.90.173.210 (157.90.173.210) 56(84) bytes of data.

--- 157.90.173.210 ping statistics ---

10 packets transmitted, 0 received, 100% packet loss, time 231ms</pre>

 

1. Immediate Server Check and Access Test:

Please take some time to check and try accessing your server. This is a crucial step to ensure that your server is functioning properly.

2. Server Performance Monitoring:

If your server is operational and running your programs smoothly, this alert may be due to a limitation in the connection between the server alert system and your server. In this case, if your server is operating normally, the alert can be ignored until the alert system updates again.

3. Support Coordination:

If you encounter any issues in accessing your server, we strongly encourage you to contact our support team. Our Support & Engineers are ready to assist you with any difficulties you may be facing.

We appreciate your prompt attention to these matters. Ensuring the smooth operation of your server is our top priority, and we are here to assist with any concerns you may have.

Wishing your business success and smooth operation using our server.



Friday, April 19, 2024





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